Gamify This: 7 High Impact Call Center Training Activities That Boost Effectiveness
Let’s be honest: too many call center training sessions feel like death by PowerPoint. Agents sit politely through hours of…
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The LED Coaching Light: A Contact Center Coaching Tool that Actually Works
The LED Coaching Light: A Contact Center Coaching Tool that Actually Works Imagine Laura, a busy frontline supervisor in a…
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3 AI Coaching Prompts Every Call Center Trainer Should Steal
3 GPT Prompts That Make Your Call Center Onboarding More Efficient Onboarding takes time, and not just in the classroom….
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5 Questions to Ask Every New Hire at the End of Week One
5 Questions to Ask Every New Hire at the End of Week One The first week on the job isn’t…
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Top 3 Call Center Interview Questions (That Actually Work)
Top 3 Call Center Interview Questions (That Actually Work) In the call center world, rep turnover is just part of…
